Frequently asked questions

Transit times depend on destination: EU countries: 8–14 business days, Ukraine: 7–10 days, Russia & Belarus: 10–16 days, USA & Canada: 14–21 days.

The price is calculated using whichever is greater: actual weight or volumetric weight (L × W × H / 5000), rounded up to the nearest kg. The final price is locked before shipping, no surprises afterwards.Read more: How to ship a parcel from Georgia to Europe: a step-by-step guide →Calculate shipping cost →

A size-based measure of a parcel: Length × Width × Height (cm) / 5000. A 30 × 20 × 15 cm parcel has a volumetric weight of 1.8 kg, rounded up to 2 kg. You are billed for whichever is greater.Read more: What is volumetric weight and why your parcel may cost more than you think →Calculate shipping cost →

Prices are listed in euros. Payment is accepted in Georgian lari at the exchange rate on the shipping date.

EMG Post ships to 150+ countries. If your country isn't in the calculator, write to us and we'll quote individually.

Yes. A courier will collect your parcel from any address in Georgia. Cost depends on location and weight. Contact us for a quote.

Yes. Our team can help pack fragile, bulky or valuable items so they travel safely. Ask when you drop off or arrange a pickup.

Enter your tracking number on the Track page. No account required. Status updates in real time: accepted in transit at customs delivered.Track your parcel →

For most personal parcels no documents are needed. For commercial parcels or restricted goods we will advise what is required in advance.Read more: How customs clearance works: what to declare and what to leave out →

Contact us and we'll check the status immediately and follow up with the carrier if needed. WhatsApp: +995 577 03 03 33.

Prohibited items include hazardous substances, explosives, weapons, live animals, and perishables without specialist packaging. Contact us about specific items.Full list of prohibited items →